Collection: 
orders@naijamarket.co.za
FREQUENTLY ASKED QUESTIONS (FAQS)
To place an order on our website, find the product you want to buy, click add to cart, check out and pay for the item.
You can also order via WhatsApp, Facebook Messenger.
You can place an order from anywhere in South Africa.
How can I make payment?
We have more than 5 payment options, including PayFast (Debit and Credit Card), Cash on Collection and EFT.
How does shipping/courier cost work?
Can I lay-buy my order? No, we do not offer lay-buy.
Do you offer cash on delivery?
No, we do not offer cash on delivery. We offer cash on collection. However, all collections must be scheduled in advance.
How does cash on collection work?
All cash on collection orders must be scheduled in advance. Collections above R1,000 might incur a 50% deposit. Collections are free.
How long does delivery take?
We offer same day delivery for Gauteng and some part of North West. We deliver within 24 - 72 hours to other areas.
Can I change my delivery address after the order is placed?
Yes, you can change your delivery address after placing your oder. To change your delivery address by sending an email to orders@naijamarket.co.za.
What are the delivery options you offer?
Our delivery partner is The Courier Guy. We also offer delivery to your nearest Pep Stores via Paxi. Delivery via Pep Stores is within 3-5 business days.
What is I don’t have the original items ordered in my package?
Can I cancel my order?
Can I change my delivery address?
Yes, it is safe to shop on NaijaMarket.
We understand that shopping online can sometimes be scary, especially when it comes to the safety and security of your personal and financial information.
That's why at NaijaMarket, we've gone the extra mile to ensure that your shopping experience with us is not only convenient and enjoyable but also secure and protected. You can read about the extensive security measure we have in place to protect you and your information.
HAVE A QUESTION? ASK US
About Us
NaijaMarket provides a safe and convenient way for consumers across South Africa to purchase over 170 authentic Nigerian products. Our online shop has a wide range of Nigerian products, like Aboniki Balm, Bitter Kola, Prekese, Alligator Pepper, Palm Oil, and Maltina Malt Drink.
We take pride in our excellent customer service, fast and reliable delivery, and secure payment options. Whether you prefer to pay online or offline, we’ve got you covered with over five payment options available. Our website is designed with your convenience in mind, allowing you to browse and buy products from the comfort of your home or office.
At NaijaMarket, we offer free collection and optional nationwide door-to-door delivery of products within 24 hours. Our support team is available 7 days a week to assist you with any questions or concerns you may have.
We stand behind the quality of our products and offer a return policy that allows you to return products within three days of delivery. You can shop with confidence, knowing that we prioritise the safety and security of your personal and payment information with our 100% secure payment options.
We’re committed to providing excellent service and quality products, and we’re always happy to hear from you.
Contact us today via phone or email, and our friendly customer service representatives will be happy to assist you. Thank you for choosing NaijaMarket for all your authentic Nigerian product needs!
